All orders will be shipped via FedEx ground service and will generally arrive in 3-5 business days from the date of order. We do our best to process and ship all orders within one business day. Orders placed after 5pm EST on Friday or on weekends or holidays will be processed on the following business day.
If your order does not arrive, please contact us by email at firstname.lastname@example.org with your name, phone number, and order confirmation number. Alternatively, you can reach us by telephone Monday to Friday between 8am-5pm EST by dialing +1-705-746-6301 and selecting extension 2.
Due to the nature of our products, all sales are final. We do not accept returns for any reason, other than if your order was incorrectly fulfilled by Crofter’s Organic.
Should you receive your order and one or more of the items has been damaged or broken, we will replace the damaged goods at no cost to you, granted the needed information to process the breakage claim has been submitted. Upon receipt of broken or damaged goods, please follow the instructions below. All damage claims must be received within 3 days of the package delivery
based on the tracking number recorded delivery time.
*Note- it is always a good idea to check the box at time of receipt with the carrier present to ensure that if there are damages the carrier can be immediately informed*
- If you receive a box that has a significant amount of visible damage to the outside of the box, ensure a picture is taken of each damaged box prior to unboxing the items.
- Upon discovering a damaged or broken item, take a picture of the inside of the box which clearly shows the condition of the goods/shipment. Follow these instructions for any additional boxes/items which have incurred damage.
- Once pictures have been gathered, please contact us by email with your name, contact information, brief description of the condition of the shipment, the pictures of the shipment and your order confirmation number.
- Upon receiving notice of the complaint and confirming validity, we will initiate a damage claim with FedEx and in turn send you replacement goods free of charge to you.
We will only cover damages which are deemed to have occurred in transit, no damage or breakage due to the mishandling of the goods by customer will be eligible for replacement.